Effective Date: August 1, 2025
Last Updated: August 1, 2025
Company Name: Hey Trav
Operating Address: B-42, Gujranwala Town, Part-1, Delhi – 110009
Contact: +91 97676 76731 | pranav@heytravnow.com

At Hey Trav, we value your trust—and your privacy. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you engage with our travel services. Whether you’re booking a family vacation, honeymoon, group tour, or solo escape, we promise to protect your personal information with care, transparency, and responsibility.

By using our website, WhatsApp, email communication, phone services, or in-person consultation, you agree to the practices described in this Privacy Policy. If you do not agree, we request that you refrain from using our services.

1. Who We Are

Hey Trav is an independently operated travel consultancy founded by Pranav and Sonam. We’re two travelers who turned our love for planning trips into a full-time business. We specialize in curated travel services including:

• Flight bookings (domestic + international)
  
  
• Custom travel itineraries
  
  
• Hotel reservations
  
  
• Visa and passport assistance
  
  
• Travel insurance
  
  
• Emergency travel support

Our core mission is to create travel experiences that reflect your vibe—not a pre-designed brochure.

2. What Information We Collect

We collect personal and sensitive information only as necessary to provide, improve, and customize our services. The data we collect depends on the nature of your interaction with us.

2.1 Personal Information

• Full Name
  
  
• Email Address
  
  
• Contact Number (Mobile/WhatsApp)
  
  
• Date of Birth
  
  
• Gender
  
  
• Residential Address
  
  
• Passport Number, Issue/Expiry Date, Issuing Country
  
  
• Visa Application Data
  
  
• PAN or Aadhaar Number (where required for bookings)
  
  

2.2 Travel Information

• Destination Preferences
  
  
• Dates of Travel
  
  
• Hotel Preferences
  
  
• Airline Preferences
  
  
• Meal/Seat/Accessibility Requirements
  
  
• Travel Companion Information

2.3 Payment Information

• Mode of Payment (Bank Transfer, UPI, Card)
  
  
• Transaction IDs (Note: We do not store card numbers or CVVs)

2.4 Device and Usage Information

• IP Address
  
  
• Browser and Device Type
  
  
• Timezone and Geographic Location
  
  
• Referral URLs
  
  
• Pages viewed and time spent on our website

3. How We Collect Your Information

We collect information in the following ways:

3.1 Directly from You

• When you contact us via phone, WhatsApp, email, or our contact form
  
  
• When you make a booking or request a quotation
  
  
• When you share documents for visa, insurance, or identification purposes
  
  
• When you sign up for updates or offers
  
  

3.2 Automatically via Website (Cookies)

• We use cookies to improve user experience and understand website traffic
  
  
• Cookies may store preferences, identify returning users, and track behavior anonymously
  
  
• You may disable cookies through your browser, but some features may not function properly

4. Why We Collect Your Information

We use your data to:

• Process bookings and issue travel documents
  
  
• Assist with visa and passport services
  
  
• Share quotations and travel itineraries
  
  
• Contact you for clarifications or updates
  
  
• Send travel alerts, confirmations, or emergencies
  
  
• Ensure safety, security, and legal compliance
  
  
• Improve customer service and product offerings
  
  
• Personalize your travel planning experience
  
  
• Process payments and refunds
  
  
• Communicate new offers (only if you opt in)
  
  

We do not sell or rent your personal data to any third party for marketing purposes.

5. How We Store and Protect Your Information

We maintain robust physical, electronic, and procedural safeguards to protect your data.

• Data is stored on secure, encrypted servers
  
  
• Access is restricted to authorized Hey Trav personnel only
  
  
• Backups are created to prevent data loss
  
  
• We use secure cloud services (e.g., Google Drive, WhatsApp Business API) for document handling
  
  
• Payment links are generated via reputable third-party gateways with industry-standard encryption
  
  

Despite best practices, no system is completely secure. If any data breach occurs, we will notify affected users as required by law.

6. Data Sharing and Disclosure

Your information is shared only when necessary for providing services, fulfilling legal obligations, or with your explicit consent.

6.1 With Service Providers

We may share your information with:

• Airlines (for booking tickets)
  
  
• Hotels and travel aggregators
  
  
• Visa processing agencies or embassies
  
  
• Travel insurance providers
  
  
• Payment gateway partners (Razorpay, PayU, etc.)
  
  
• Government authorities (for compliance or legal reporting)
  
  

We only work with reputable providers who are bound to maintain confidentiality.

6.2 With Legal or Regulatory Authorities

We may share your data if required:

• To comply with applicable laws or regulations
  
  
• In response to legal proceedings, court orders, or law enforcement
  
  
• To prevent fraud or financial crime
  
  
• To enforce our Terms and Conditions
  
  

7. Your Rights Over Your Data

You have full control over your personal information.

7.1 Right to Access

You may request a copy of your personal data we hold at any time.

7.2 Right to Correction

If any information we have about you is incorrect or outdated, you may request a correction.

7.3 Right to Deletion

You may request the deletion of your data (unless we are legally obligated to retain it for tax or regulatory purposes).

7.4 Right to Withdraw Consent

You may opt-out of receiving non-essential communication such as marketing offers, newsletters, and surveys.

To exercise these rights, email us at: pranav@heytravnow.com

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined above or as mandated by law.

For example:

• Booking-related data: retained for up to 7 years (for tax/audit purposes)
  
  
• Visa/Passport data: deleted within 30 days after service completion
  
  
• Communication records: retained up to 2 years for service quality checks
  
  
• Marketing consents: retained until unsubscribed
  
  

9. Children’s Privacy

Our services are not directed to children under the age of 18. If a parent or guardian provides travel documents or personal data for a child, it is assumed they have provided appropriate consent.

We do not knowingly collect personal information from minors without verified parental approval.

10. International Transfers

If you are located outside India and choose to use our services, your data will be transferred to India for processing. By using Hey Trav, you agree to such cross-border transfer in compliance with Indian data protection laws.

11. Third-Party Websites

Our website or documents may include links to third-party sites such as:

• Airline check-in portals
  
  
• Embassy application portals
  
  
• Hotel review pages
  
  
• Insurance claim portals
  
  

We are not responsible for their privacy practices. We recommend reviewing their privacy policies before submitting any information.

12. Email and Communication Policy

12.1 Transactional Messages

You will receive booking confirmations, visa updates, payment alerts, and itinerary details via email, phone, or WhatsApp.

12.2 Marketing Communication

You will only receive promotional messages if you opt-in during signup or booking.

You can unsubscribe anytime by clicking the “Unsubscribe” link in the email or by writing to pranav@heytravnow.com.

13. Grievance Redressal

If you have any complaints or concerns related to privacy, please contact our designated Grievance Officer:

Grievance Officer: Pranav
📍 B-42, Gujranwala Town, Part-1, Delhi – 110009
📞 +91 97676 76731
📧 pranav@heytravnow.com

We will respond to your concern within 72 business hours and aim to resolve the issue within 7–10 working days.

14. Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in legal requirements, services, or security practices. When we do:

• We’ll update the “Last Updated” date
  
  
• Notify you via email or website (for major changes)
  
  
• Your continued use of our services implies consent to the updated version
  
  

You are advised to review this policy from time to time for the latest information.

15. Legal Jurisdiction

This Privacy Policy and any disputes arising from it are governed by the laws of the Republic of India. Any legal proceedings will be subject to the exclusive jurisdiction of courts located in Delhi.

16. Contact Information

We’re always here to help you travel better, safer, and more confidently. For any questions regarding this Privacy Policy, please contact:

Hey Trav
📍 B-42, Gujranwala Town, Part-1, Delhi – 110009
📞 +91 97676 76731
📧 pranav@heytravnow.com